Client Results
What Managed IT Support Actually Looks Like
Real situations. Real outcomes. The kind of work we have been doing for Vancouver businesses since 1989
Medical Clinic - Vancouver
The situation: Aging workstations, no tested backup process, and frequent system slowdowns affecting patient scheduling and access to records. The clinic had no IT support structure - problems were handled reactively, one at a time.
What we did: Replaced critical workstations, implemented a monitored cloud backup with verified recovery, deployed endpoint protection across all devices, and moved the environment onto a proactive maintenance schedule. See how our onboarding process works.
The outcome: No unplanned downtime in the 18 months following onboarding. Staff IT issues resolved the same day in most cases. The clinic now has a documented backup and recovery process that meets Canadian privacy requirements for patient data.
Professional Services Firm - Downtown Vancouver
The situation: A growing firm with 20 staff that had never had a formal IT structure. Microsoft 365 was in use but never properly configured. Former employees still had active accounts. No MFA. Files stored inconsistently across personal drives and shared mailboxes.
What we did: Full Microsoft 365 audit, removed inactive accounts, enforced MFA across all users, restructured SharePoint for consistent file access, and implemented a formal onboarding and offboarding process going forward.
The outcome: Security posture improved within 30 days of engagement. The firm now has a repeatable process for adding and removing staff access. Ongoing managed services cover monitoring, maintenance, and M365 administration.
What Long-Term Clients Say
"Our clinic has used PCTECH as our computer supplier and network manager since 1994. During that time we have found PCTECH to be prompt, courteous and thorough in their handling of our computer needs."
- Dr. G.S. Komarnicky
"I have used PCTECH for over one year now. They have always responded quickly by phone or email. I am always able to speak directly with the technician. They have always been able to fix my problem."
- Paul Meyers, BC Judge
"Thanks to the assistance and education provided by PCTECH, our transition from a hospital setting to a new private clinic was smooth and efficient."
- Todd Nelson Brekko
We Have Clients That Have Worked With Us for Decades
That only happens when systems stay stable, support is consistent, and problems get resolved - not passed around. If that is what you are looking for, we are worth a conversation.
Learn more about our managed IT services, see pricing and what to expect, or book a free assessment.
Call us at 604-676-9000.
Not Sure Where to Start?
Most businesses begin by reviewing their current environment before making any decisions.